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Proxima Refund Policy

Last updated: Sat Aug 13, 2022, 17:17:30 GMT+0800 (Malaysia Standard Time)

We thank you for shopping at our web store proxima.my.
We understand that you are not entirely satisfied with your purchase, and we are here to help.

You have [7] Seven calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us. 

Please call our E-Commerce Customer Care Team on 603 – 5892 9330. To ensure fast processing of your return, please have your return details ready.


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