Proxima Delivery & Shipping Policy
- All deliveries are only within Malaysia.
- The respective customer is to ensure the Street Names and Postal Codes must be correct and accurate.
- No P.O. Box or International addresses.
- If you are not at home to receive your purchased order, please do contact the respective carrier service (courier service) within a stipulated timeframe for the next deliveries or pick-up.
- If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.
- If the packaging seal is opened or damaged, DO NOT accept the parcel.
- We only use standard packaging materials for all orders.
- We deliver each order to one delivery address within Malaysia.
- Standard shipping fee* and handling fee* will be applied based on the respective carrier service (courier service) provider, unless otherwise stated.
*The fee is subject to change by the management without prior notice.
- Standard shipping fee* and handling fee* will be charged in Ringgit Malaysia for every transaction for local delivery, unless otherwise stated.
- STRICTLY NO REFUND policy applied for shipping & handling charges.
- All orders are dispatched and delivered by the designated carrier from Monday to Saturday, excluding Sunday and public holidays.#
# subject to courier service’s changes
Delivery Lead Time
- Order confirmation and closing time is before 12 pm from Monday to Friday (except on public holidays and considered the next business working day where applicable).
- Confirmed orders will be processed within the next Three (3) business working days, excluding Saturday, Sunday & public holidays.
- Delivery lead time for Orders to arrive (after processing and packing) is as follows:-
- For delivery to within Peninsular Malaysia: 5 - 7 business working days.**
- For delivery to Sabah & Sarawak: 6 - 9 business working days.**
**subject to courier service’s changes.
Delivery During Sales, Promotions & Festive Periods
- During peak online sales & promotional periods, orders and deliveries may take a longer time.
- For festive seasons, please place your order 10 (TEN) days in advance in addition to the regular lead time required.
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